How did I handle a difficult client on the job?
A little story about problems when I did practise in Valley Medical Center.
I worked a phlobotomist .I took blood from many people but the last was a man like around 50 years old .When I told him I'm a student he asked me, "Can you really take my blood?" I told him yes I can I'm a "good catcher" on the blood.When I inserted the needle in vein he jumped back and the needle slipped out and he got hematoma.I asked him if he is OK.I put ice on injury for 5 minutes. After that he left.I called him to ask if he felt better and we are still friends. After that I never told my patients "I'm a student"!
I practiced a Little bit this phrase: STAR,Situation, Task ,Action and Result. I became a good Friend with my patient.
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